logo
Please only select one outlet per order.      Free Delivery for purchases above 1 million.
CLOSE

YOUR SHOPPING CART IS EMPTY

TERMS AND CONDITIONS

Use of the website
  • We will at all times adhere to any legal restrictions imposed on us in connection with the sale, and the offering for sale, of alcohol. Sales will only be made to persons over the age of 21. 
  • By confirming your order you will be submitting an order which will incorporate all these Terms & Conditions.
  • We reserve the right not to accept your order, in which case we will not have any further obligation to you.
  • We may accept the whole or part of your order, both in respect of the kinds of products ordered and the quantity of products ordered. The price will be amended accordingly. 
  • We will notify you by email when your order is submitted to us. We will then process your order as per procedure. Even if we accept your order, there will not be any agreement between us if you are under the age of 21.

Delivery
  • Our obligation is to deliver the products at the delivery address you have specified in your order to a person who appears to be over the age of 21 and who appears to be authorised to take delivery. Proof of age and identity will be requested.
  • No charge will be added for delivery on orders over Rp. 1,000,000 
  • Delivery is not available during the Holy Month of Ramadan.
  • We may deliver the products at any time during the day between the hours of 10am and 10pm. 
  • We reserve the right not to make deliveries to any private residence located in the vicinity of religious buildings or schools or any other such establishment at our sole discretion.
  • Deliveries will be made as per the customer’s instructions.
  • Only orders placed before 8:00pm are guaranteed same day delivery. 
  • If there is no one to accept the delivery of your order a card will be left by the carrier so you can arrange a delivery time, directly with the carrier. Ultimately, if the carrier is unable to deliver your order it will be returned to us and you will be charged for it to be redespatched. 
  • We will not have any responsibility or liability for the non-delivery of any products unless either a) the products charged for are not delivered, or b) you give us full details of the shortages within 3days of the part delivery. 
  • Our total liability to you for the non-delivery of any products is limited to delivering the products to you within 7 days of you informing us about the non-delivery. We reserve the right to substitute a product of equal or higher value in the event of supply shortages. Vintages may vary from those shown.
  • We will not have any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided

Returns/Refunds
  • VINES does not offer refunds or exchange on any purchases. In the case of any quality issues with the product, we are happy to make an exchange only after official examination of the product by management. For payment queries, confirmation of payment may be required from the issuing bank, for any further information please contact info@vines-indonesia.com

Quality
  • We will not have any responsibility or liability in connection with any defects in the quality of products.  If the product is deemed to be faulty please contact VINES within 7 days of purchase for product testing.  In the case of a defect, an identical replacement will be offered. In the event an identical replacement is not available a matching product will be offered.

""